RMS has provided Georgia Probation Management with outstanding support for all of our IT needs since 1995. When they introduced their RMSCare Platinum program in 2006, we jumped at the chance to proactively maintain and monitor our hardware. RMS takes care of watching our servers and applying all the patches and security updates. The uptime of our servers and network has increased dramatically with the attention these guys pay to preventing problems and solving them while they don’t impact our users. With 10 locations and over 75 users, downtime costs us a lot. If a piece of equipment should break down, RMS will get us back up and running for only the costs of any parts used. This helps us budget our IT costs. I would hate to go back to the days of ‘no one watching the shop’ not knowing the status of our equipment and data backups.
We came to RMS Associates services originally through Veracor. We’ve worked with Veracor as an associate office here in Dothan since about 2010. RMS handles all of our IT issues and has implemented security measures and Cloud backup among other things. They have been incredibly helpful with troubleshooting issues as they arise. I call them when my boss or I have anything we can’t handle or when the technical parts are beyond our expertise. Often they can suggest a fix right away, they also remotely access our computers to figure out what’s going on. Only rarely have we actually had to schedule a time to have them work on our computers for an extended period. They are user friendly people and have helped us with on the spot fixes more often than having to wait for someone to remote in to fix a problem. I am very much more flexible than my boss is. He relies on his computer, whether it’s by phone or on a laptop away from the office, so he hasn’t got the time to wait on a solution. RMS has been very responsive to him and it does make my life easier since we are a two person office. I have worked with at least 3 or 4 of the gentlemen at RMS and think ver…
“RMS set up and serviced computer networks at two companies which I have or had ownership. I have been extremely pleased with RMS. They are professionals. They conduct themselves and their business in a professional manner. They are always looking out for their Customers. I do not believe RMS would recommend any expenditure for equipment nor systems that did not have every expectation of suiting the need and have an adequate payback on the investment. I particularly appreciate their ability to solve problems remotely and on-the-spot without waiting for call backs. I truly rely on RMS to be my IT experts and they have never let me down.”
When we hired RMS we handed them a list of problems and deficiencies with our IT system. Within a short time they were all solved and today our system is running better than ever with virtually no problems.
I can’t say why we chose RMS to start. But I would argue the reason we keep RMS is the fast and effective service we receive. Personally, I have had some quirky issues pop up and I just take a screen shot and email it. I have to write that my laptop runs well all the time. I can tell when something has happened over night, be it an update or maintenance. I know RMS is not sitting and waiting for a call. RMS is proactively keeping my computer up and running.
I can’t say what makes RMS different because I have no comparison to make. But if I were to compare RMS to other professional services, the quality of the service, urgency to resolve issues, and communicate, and high level of advice makes RMS top notch. I would recommend RMS to anyone.
It feels like I am gushing a bit. But, RMS works. It gets the job done so I can get my job done. I know members of my team have emailed service requests and have returned to applaud the professionalism of the RMS crew.
My experiences with RMS have been nothing but positive. Always there when you need them, respond quickly, resolves every issue that has been submitted in a timely manner and willing to take on any challenge.
I am not sure if you recall but you and your team have served as my IT resource since 1991, the year you opened RMS. I realized the other day that I had never expressed to you my appreciation for the value all of you have brought to my business over the past 17 years. If I am counting correctly my current system is the 4th network you have installed for me. It is probably approaching time for another. In each instance the new system was installed with virtually no down time. After installation the “tweaking” of the system was to a minimum. You assessed our needs and the system you installed accomplished for us what you represented it would accomplish. All of those are important to my staff and me. In the early years I gave smaller IT projects to other companies. I never found the level of service provided measured up to RMS. RMS personnel have always been prompt, professional and on top of the game. Thank you for a job, many jobs well done!
RMS has provided Cotton & Welsh with excellent IT services for 8-10 years. Prior to that time we struggled with various IT options – none of which was a success. The entire RMS staff has helped us through the years with numerous projects – a move and a new set up, web site development, multiple PCs and laptops for various salesmen, all with different needs. The level of the service has always been excellent; problems were resolved efficiently; and the recommendations have always been correct. Most importantly in the fast paced work environment of today, RMS responds extremely promptly even for small problems (which at the time seem huge) and gets the issue resolved. We like their prompt and efficient service and like them personally as well – a great group of people
We love working with RMS. They have been wonderful since day one. They treat us like family and in fact have us pretty spoiled. They give us all the extra care attention we look forward to.
I am a customer; been one since 1992. Randy Rowe knows me; as do the experts who answer the phone and give advice. I probably have dealt with Randy Voige most of the time. That is not to say anything less about his colleagues. I like them all. Everybody is an expert – and that is why I continue to phone.
I am not a big/important customer. My payments would not keep you in stamp money. But RMS shows me the same care and respect as anybody who calls and says, I’ve got a problem.
RMS Associates, Inc. has been our sole source provider for networking, phone system and automation equipment, installation, software and support for over fifteen years. Through four complete new office location set-ups and numerous upgrades and expansions, Randy Rowe and his competent staff have met all of our needs in a timely, professional, and cost conscious manner.
In our industry, success is based on reliable cost data, meeting deadlines and producing a quality product. RMS has become an indispensable member of our team as a trusted advisor in making equipment upgrade decisions, as well as providing continuous support for the maintenance of our data systems. Knowing that our data files are secure allows us to focus on the task of producing quality buildings and meeting deadlines.
A shiver runs up my spine recalling the days when we tried to work through the latest “computer problem” on our own and agonizing over what equipment to buy that wouldn’t be obsolete the day after we wrote the check. RMS is on top of it and they keep us current – we value that service!
RMS has provided us with a network that allows us to provide a timely response to customer inquiries, keeps our employees productive, and keeps our operations running smoothly. Whenever we need service, we can count on a prompt response and a knowledgeable and courteous staff.
RMS has been responsible for the design, implementation, and support of our computer network for the past ten years. RMS has become a valued business partner through honesty and commitment to fast, reliable service. I highly recommend RMS for all of your computing needs.